In order to provide you with certain services or data within our sites we may require you to provide certain personal information, which may include, but is not limited to the examples listed below. FP also collects non-personal information that does not, on its own, identify an individual person. We may anonymize, pseudonymize, aggregate or de-personalize personal information and/or Usage Information to create non-personally identifiable information (“Anonymized Data”). We reserve the right to freely disclose, share and use Anonymized Data and other non-personally-identifying information for industry analysis, statistical purposes, demographic profiling, marketing and advertising, and other business purposes (which may include reporting on trends in the usage of our product or services offerings). When non-personal information is combined with other information so that it does identify an individual person, we treat that combination as Personal Information.
We are also regulated by the United States Postal Service (USPS). As part of the regulatory relationship, we collect certain information on behalf of the USPS. To learn more about the USPS’s privacy policy, please visit the USPS Privacy Policy. To learn more about USPS postage technology and our relationship with the USPS, please visit the USPS Postage Solutions page.
A cookie is a string of code that provides certain information about your visit to our web site. We use cookies to enhance your convenience and experience in using our sites and services. For example, we use cookies to allow users to log in a password only once on our site; to target the interests of users of our site; and to gather statistical data about visits to our website.
Our sites may use both session cookies and persistent cookies. For session cookies, once you close your browser(s), the cookies simply terminate. A persistent cookie is a small text file stored on your hard drive for a certain period of time. You can remove persistent cookies by following Internet browser help file directions. If you reject cookies, you may still use our offerings but certain portions or features may not be available.
Clickstream data refers to the information collected about a user while browsing through our sites, including every click, page navigation, and interaction.
Our servers and systems automatically record certain information regarding your use of our sites and services and the mobile devices and programs that you use to access such offerings (we refer to this information as “Usage Information”). Usage Information may include internet protocol (IP) addresses, geolocation data, browser or device type, internet service provider (ISP), referring/exit pages, platform type, mobile device settings and identifiers, and date/time stamp data and other information about the way you use your device or our services (such as the length of time spent, search terms, frequency, functionality accessed, and features, links clicked, and other statistics).
We use your personal information to (1) provide requested products and services to you and maintain our business relationship, (2) to fulfill your orders, including services related to order processing, billing, and shipping, (3) to communicate with you about your transactions with us, (4) to provide customer service and support, (5) to administer and improve our sites and services, (6) to fulfill requests you may make, (7) to personalize your experience, (8) to provide service announcements, and (9) to comply with our legal obligations and to protect, investigate and deter against fraudulent, harmful, unauthorized or illegal activity.
FP will not sell your personal information however we may share your personal information with our affiliates and with third party companies that perform services on our behalf (including maintenance, administration, support, hosting and database management services and bill and credit card payment processing), or help us administer or provide our products or services (collectively, “Service Providers”). We have confidentiality agreements with Service Providers that prohibit them from using your personal information for their own purposes.
In these circumstances, the legal basis for sharing your Personal Information is our legitimate business interests. Although your consent will not be required in these instances, we will attempt to notify you, to the extent the law requires.
FP maintains appropriate physical, electronic and procedural safeguards and controls to help to protect against the loss, misuse, alteration and unauthorized disclosure of personal information in our possession or under our control. We periodically test the security protections of our information systems and monitor the effectiveness of our information security controls, systems and procedures.
Personal information you provide online is protected using industry standard encryption software (SSL). While on a secure page, such as our order form, you will know that SSL is in use when the lock icon displayed in your web browser becomes locked.
We also take appropriate measures to protect personal information offline. All of our customers’ personal information is protected in our corporate offices. Only employees who need the information to perform a specific job (for example, our billing clerk or a customer service representative) are granted access to personal information. Employees can only enter our facility with electronic access cards, and log into the network with an individual password. Servers that store personal information are in a secure environment, behind a second-level security door accessible only to personnel with a specific need to access that area. All employees are kept up-to-date on our security and privacy policies.
While we use reasonable efforts to safeguard the confidentiality of your personal information, we cannot guarantee that data will always remain secure due to transmission errors, outside events, third party hacking or other causes. We will comply with all privacy laws and make any legally required disclosures regarding breaches of the security, confidentiality, or integrity of personal information consistent with our ability to determine the scope of a breach and our obligations to law enforcement.
We may need to verify your identity before we can act on your request. In some jurisdictions, you can designate an authorized agent to make a request on your behalf. Please provide the agent with written permission, signed by you, for the agent to submit with the request. We may contact you to verify your identity and the authorized agent’s permission before we can act on your request.
As permitted by law, we may charge a reasonable fee in connection with responding in certain circumstances (such as if your request is frivolous/vexatious, repetitive, or excessive), but we do not charge for lodging a request. If you would like to make a request, please see the State Specific Disclosures in section 13 below for more information. We will respond to your request in a timing and manner consistent with applicable laws.
Please understand that we cannot delete Personal Information in certain circumstances, such as where retention is required for our legitimate business or recordkeeping purposes, to fulfill a transaction you initiated prior to your request, or otherwise required by law (such as for fraud prevention or legal compliance).
Please note that we will not unlawfully discriminate against you for exercising your privacy rights.
This section contains additional information relevant to residents of certain US states that have their own data privacy laws and regulations, and associated rights. If you are a resident of one of these states, this section applies to you and serves as a Notice at Collection under the applicable law.
We collect the categories of Personal Information for the purposes and retention periods described in this Consumer Privacy Statement. Additional information about your rights and other notice is provided in this section below.
| Categories of Personal Information | Disclosed to Which Categories of Third Parties for Operational Business Purposes |
|---|---|
| Identifiers, such as name, contact information, online identifiers, IP address, account identifier, or email address. | payment processors, credit card companies, transport companies, advertising and market research firms, internet service providers, service provider and consultants, such as data processing and analytics providers |
| Commercial information, such as transaction information, purchase history and financial details. | payment processors, credit card companies, transport companies, advertising and market research firms, service providers and consultants, such as data processing and analytics providers |
| Internet or network activity information, such as browsing history, online behavior, and interactions with our and other websites, applications, and systems. | Internet service providers; service providers and consultants, such as data processing and analytics providers; advertising and market research firms; professional advisors, such as legal advisors; legal authorities, government agencies, and regulators |
| Geolocation data, such as device location, your physical location, and IP location. | internet service providers; data processing and analytics providers; payment processors, credit card companies, transport companies, consultants, advisors, advertising and market research firms contest sponsors |
| Audio, electronic, visual and similar information, such as images and audio, video or call recordings created in connection with our business activities. | transport companies; professional advisors, such as legal advisors; legal authorities, government agencies, and regulators |
Please note that some of this Personal Information qualifies as Sensitive Personal Information (“SPI”) under the CPRA, for example, financial account information. While we collect information that qualifies as SPI, the CPRA does not treat this information as sensitive because we collect it for our legitimate business interest in providing the service and we do not collect or use it to infer characteristics about a person.
Right to Delete Personal Information: You have the right to request that we delete your Personal Information collected from you and retained, subject to certain exceptions. Upon receiving a verified request to delete your Personal Information, we will do so unless otherwise authorized by law.
Right to Correct Your Personal Information: If you find that we maintain inaccurate Personal Information, you have the right to request that we correct such inaccuracy.
Right to Limit Use of Sensitive Personal Information: We do not use or disclose sensitive personal information for purposes which would require us to offer consumers the right to limit under the California law.
Right to Out of the Sale or Sharing of Your Personal Information: As noted above, we will not sell the Personal Information we collect or share it with third parties for cross-context behavioral advertising.
If you wish to submit a request to exercise one or more of the rights listed above or if you have questions or concerns with respect to this Consumer Privacy Statement, please submit your request or contact us using the information provided below in Section 15 (Contact Information).
Please include your question or concerns in your letter to us, including the FP Mailing Solutions brands, Sites, products, and services relevant to your question or concern.
We will respond to verifiable requests for disclosure or deletion of Personal Information free of charge, within 45 days of receipt.
You may submit a verifiable consumer request to us for disclosure or deletion of Personal Information by submitting your request to the contact provided in Section 15 (Contact Information).
In order to protect your privacy and the security of your information, we verify consumer requests by requesting identification documents and other documentation necessary to confirm your identity. Any additional information you provide will be used only to verify your identity and not for any other purpose.
When required, we will respond to verifiable requests for disclosure or deletion of Personal Information free of charge, within 45 days of receipt, unless it is reasonably necessary to extend the response time.
In the event that you are not satisfied with the outcome of your request to exercise one of your rights above, you may appeal our decision by submitting your request to the contact provided in Section 15 below. If additional information is needed for your appeal, we may request you to provide additional information.
Postal Address: 140 N. Mitchell Ct., Suite 200, Addison, IL 60101
Phone: 800-341-6052
Website: www.fp-usa.com/contact-us
Data Protection Officer Email: Privacy@francotyp.com
Date last updated: 05/19/2025